People on the Move: Dena Kaplan Named CMO of the Hub | People & Players - Ad Age
Acquires Swedish Customer Relationship Management Firm Kaplan automation processes and customer relationship communications. open jobs for Relationship Manager in Remote. relationships, and help clients improve their investor communication/reporting Kaplan – United States. Your complete guide to Customer Relationship Management (CRM). customer communication designed to gain, develop, and manage a relationship. . Jacox credits his professional mentor, John Kaplan, for the term and explains the.
The impact of a program to enhance the AIDS-related competencies of primary care physicians.
Accenture Interactive Acquires Swedish Customer Relationship Management Firm Kaplan
J Gen Intern Med. Patient reports of health status as predictors of physiologic health measures in chronic disease. Patient participation in medical care: Assessing the effects of physician-patient interactions on the outcomes of chronic disease.
Ambulatory testing for capitation and fee-for-service patients in the same practice setting: Physicians' characteristics influence patients' adherence to medical treatment: Evaluation of new statewide health reform initiatives.
Principles and practice of case mix adjustment: Am J Kidney Dis. Deliberations on the dissemination of PORT products: The uses of outcomes research for medical effectiveness, quality of care, and reimbursement in type II diabetes.
How are the two related? A comparison of various methods of collecting self-reported health status data among low-income and minority patients. Development and testing of a new measure of case-mix for use in office practice.
Foot infections in diabetic patients: Decision and cost-effectiveness Analyses. Results from the Medical Outcomes Study. Characteristics of physicians with participatory decision-making styles. Maximizing the quality of the physician-patient encounter. J Gen Int Med. Counseling typically provided for depression: Role of clinician specialty and payment system. Underestimating the hassle factor: Int J Qual Health Care.Communication is ruining your relationships - Beth Luwandi Lofstrom - TEDxGustavusAdolphusCollege
Sex differences in academic advancement: Results of a national study of pediatricians. New Eng J Med. Does the information make a difference? Clinic Perform Qual Health Care. Metabolic control and prevalent cardiovascular disease in non-insulin dependent diabetes mellitus NIDDM: The impact of age, marital status, and physician-patient interactions on the care of older women with breast carcinoma. Starting insulin therapy in patients with Type 2 diabetes: Effectiveness, complications, and resource utilization.
Breast cancer care in older women: Sources of information, social support, and emotional health outcomes. The future of women in pediatrics. Coaching children to participate in healthcare decisionmaking.
Qual Lett Healthc Lead. Quantifying comorbidity in a disease-specific cohort: Health-related quality of life in pediatric bone marrow transplant survivors: Int J Cancer Suppl. A critique of current uses of health status for the assessment of treatment effectiveness and quality of care.
Physician-patient communication in HIV disease: J Acquir Immune Defic Syndr. Methodologic issues in the conduct and interpretation of pediatric effectiveness research. The relationship between physicians' self-reported target fasting blood glucose levels and metabolic control in type 2 diabetes.
Individualized patient education and coaching to improve pain control among cancer outpatients.
The impact of blood glucose self-monitoring on metabolic control and quality of life in type 2 diabetic patients: Profiling care provided by different groups of physicians: Erectile dysfunction and quality of life in type 2 diabetic patients: Role of organizational factors in poor blood pressure control in patients with type 2 diabetes: Identifying patients with type 2 diabetes with a higher likelihood of erectile dysfunction: The association between three different measures of health status and satisfaction among patients with diabetes.
Med Care Res Rev. Impact of a personalized decision support aid on menopausal women — results from a randomized controlled trial. Physician attitudes toward foot care education and foot examination and their correlation with patient practice.
Quality of care and outcomes in type 2 diabetic patients: Surveying minorities with limited-English proficiency: For online service quality, reliability is mainly concerned with how easy it is to connect to the website. Responsiveness Responsiveness looks at the willingness of a firm to help customers and provide prompt service.
- People on the Move: Dena Kaplan Named CMO of the Hub
- Nalini Indorf Kaplan
- Customer relationship management
This could relate to how long it takes for e-mails to be answered or even how long it takes for information to be downloaded to a user's browser. Assurance Assurance is the knowledge and courtesy of employees and their ability to inspire trust and confidence. Quality of response includes competence, credibility and courtesy and could involve looking at whether replies to e-mails are automatic or personalised and whether questions have been answered satisfactorily.
Empathy Empathy considers the caring, individualised attention a firm gives its customers. Most people would assume that empathy can only occur through personal human contact but it can be achieved to some degree through personalising websites and e-mail. Key here is whether customers feel understood. For example, being recommended products that they would never dream of buying can erode empathy. Techniques for retaining customers Given the above consideration of service quality, firms use the following techniques to try to retain customers.
Market Manager (Mandarin Speaker)
For example, portals such as Yahoo! For example, Amazon may recommend a particular book based on what other customers in a particular segment have been buying. These could be focussed on purpose e. Despite the potential for criticism of a company's products on a community, firms will understand where service quality can be improved, gain a better understanding of customer needs and be in a position to answer criticism.
Customer extension Customer extension has the objective of increasing the lifetime value of a customer and typically involves the following.
Accenture Interactive acquires customer relationship management firm Kaplan | Big Data | GigaBit
Reactivate customers who have not bought anything for some time. Key to these are propensity modelling and the 'sense, respond, adjust' model. Propensity modelling Propensity modelling involves evaluating customer behaviour and then making recommendations to them for future products.